True Bites - The Online Butcher

Call us: 01952 872 120

We put lots of care and attention into making sure our products are unforgettable, we want our customers to have the best experience possible when ordering from us, that's why we've put lots of thought and attention into making sure your order gets to you in the same condition it left us, in the same quality you'd expect buying in person.

FAQ'S

HOW MUCH DOES DELIVERY COST?

Standard delivery to UK mainland is as follows:

  • Any online orders can be collected instore at NO extra cost.
  • £9.99 delivery charge for orders up to £75.00
  • FREE for all orders over £75.00
  • We aim to get all orders out within 24 hours, but some orders may take longer, but we will always let you know! :) 

Please note:
Postage to Scotland/Devon/Cornwall (Inc. postcodes EX, TQ, PL, TR) is subject to a surcharge of £5.00.
Please contact us prior to ordering, if wishing to order for delivery to:
  • Ireland
  • Isle of Man
  • Channel Isles
  • Isle of Wight
  • Shetland Isles
  • Scottish Highlands

IS DELIVERING MEAT SAFE?

Of course. All our products are individually packed and sealed to ensure maximum freshness. Your order is then hand picked and packed into a temperature controlled polystyrene cool-box to ensure the optimum temperature during transit. A seamless trip from us to your kitchen.

IF I ORDER, WHEN WILL MY MEAT ARRIVE?

After you have ordered a member of the True Bites Team will email you with information about your delivery and your order will be dispatched ASAP (usually within 24 hours) by a courier service. We can't give you an exact time for delivery, but we can ask the delivery driver to leave it somewhere safe if your out.

You can also arrange delivery to your workplace if that's more convenient, and because we vacuum pack all your produced and pack into chilled packaging, your meat will stay nice and fresh until you get home and pop it in the fridge or freezer.

WHO WILL DELIVER MY MEAT?

We use APC Overnight national couriers to deliver your meat between 8.00am and 6.00pm. Orders for Saturday delivery are delivered by ipostparcels. 

You can also arrange delivery to your workplace if that's more convenient, and because it's professional restaurant industry packed in chilled packaging, your meat will stay nice and fresh until you get home and pop it in the fridge or freezer.

WHAT IF MY MEAT HAS NOT ARRIVED?

If you have any problems then please contact us by email at info@truebites.co.uk or give us a call on 01952 872120 and we'll sort out any problems you have. Your custom is very important to us and we want to make sure your experience of our service is of the highest quality.

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