Ordering & Deliveries
- How much is delivery?
- Do you offer a click & collect service?
- Can I get free local delivery?
- Do I need to be at home to receive my delivery?
- When will my order arrive?
- How will my order be packed?
- Can I track my delivery?
- Where do you deliver to?
- Who will deliver my order?
- Is delivering meat safe?
- What if my order doesn't arrive?
How much is delivery?
All orders over £100 automatically qualify for free* delivery. Orders below £100 are subject to a £6.99 delivery charge. All orders for delivery are subject to a minimum order of £30. Saturday deliveries are subject to a £2.99 surcharge.
*Free delivery is subject to a max order weight of 22KG. Orders over 22KG are subject to a £6.99 surcharge.
Do you offer a click & collect service?
We offer a FREE Click & Collect service on all orders over £10. This service is ideal for customers that live and/or work in the Telford areas as all orders must be collected from our Telford Collection Point (TF1 5JD).
Can I get free local delivery?
We offer a FREE Local Delivery service within a 5 mile radius of HQ (TF1 5JD), based on a minimum spend of £39.99*. Please click here for further details.
Do I have to be at home to receive my delivery?
No, not at all. As our produce is sent out fresh we'd much prefer you received your order on your nominated delivery day, rather than them being held overnight in a warehouse, and thus we usually instruct our couriers to leave your order in a safe place. If you think you might be out when your delivery arrives, please include your safe place, or preferred neighbour, in the Delivery Details at checkout.
Ensure that the safe place you choose is protected from the elements and is guarded from public view to avoid damage and theft. If including Preferred Neighbour, please let us know their Name and House Number in the Delivery Details box at check out. The neighbour's house must be next door and they should be aware that you’re sharing their information for this delivery
If you have any further specific delivery requirements please add this to your order notes when you check out.
You can also arrange delivery to your workplace if that's more convenient, and because we vacuum pack all your produced and pack into chilled packaging, your meat will stay nice and fresh until you get home and pop it in the fridge or freezer.
While our goal is to honour your preferences whenever possible, we can't always guarantee that our carriers will be able to meet their delivery instructions under all circumstances.
When will my order arrive?
Your order will arrive before 12PM on your specific delivery day, which you choose during check out. You will be emailed/text your one hour window by DPD on the morning of your delivery.
If there are any issues and we cannot fulfil your order on your selected date, a member of the True Bites Team will email you to discuss new arrangements.
On the rare occasion our carriers aren't able to meet their delivery demands on a specific day, and your order is returned to the depot, we have their assurances that your delivery will be fulfilled by 8AM the following day.
How will my order be packed?
All our products are prepared fresh by experienced butchers, and are individually packed and sealed to ensure maximum freshness. Your order is then hand picked and packed into eco-friendly, insulated packaging with wool liners and specialist gel ice packs, to ensure the optimum temperature during transit. A seamless trip from us to your kitchen.
Can I track my delivery?
All our deliveries are trackable. DPD will send you the details when your order is dispatched.
Where do you deliver to?
We can deliver to any mainland U.K. address.
We cannot currently deliver to the following:
- Channel Isles (All GY and JE postcodes)
- Isle of Scilly (TR21-25)
- Isle of Wight (All PO30-49 postcodes)
- Shetland Isles (ZE1-3)
- Outer Hebrides (HS1-9)
- Northern Ireland (All BT postcodes)
- Isle of Man (All IM postcodes)
- Areas of the Scottish Highlands (inc:
- IV1-39, IV40-51, IV52-54, IV55-56, IV63,
- KW1-14, KW15-17
- PA20, PA21-40, PA41-49, PA60-78
- PH19-26, PH30-41, PH42-44, PH49-50
- KA27 and KA28
Who will deliver my order?
We use DPD to deliver your meat before 12pm on your chosen day of delivery.
Is delivering meat safe?
Absolutely. We put lots of care and attention into making sure your order gets to you in the same condition it left us, in the same quality you'd expect buying in person. Your order is individually packed into heavy duty courier boxes with strengthened insulated liner, and air-filled bubble wrap where necessary to keep goods secure. Reusable ice packs are added to make sure your order arrives safe and remains within refrigerated temperatures during transit.
What if my order doesn't arrive?
If you have any problems then please contact us by email at firstname.lastname@example.org or give us a call on 01952 872120 and we'll sort out any problems you have. Your custom is very important to us and we want to make sure your experience of our service is of the highest quality.