I've just checked and it's been over a month since we posted our first update on this here coronavirus, which seems only yesterday and also years ago simultaneously. Anyway, we've had a month of craziness, and trying to get orders out to our customers, has, at times, been very very difficult. So, while I have a few seconds (it's Saturday so things are slightly calmer) I thought I'd take a moment to catch everyone up with what the last few weeks have been like for us at True Bites HQ.
Extended Working Hours
We've basically been working 15 hour days, grabbing the odd cup of tea here and there (and the occasional chicken sandwich, thanks Shirley) to keep us going. Dennis, was stood at his block cutting meat solidly on Wednesday for almost 10 hours. Bless him, he is an absolute trooper, with a work ethic that is always hard to fathom. We wouldn't be here without him. To be honest, we weren't really built for this level of demand, but we are doing our best to cope and I for one am really proud of how well we have done during these difficult times. There's been a few hiccups of course, but almost everyone has been pleased, and a few people have even said lovely things about us, which is always great to hear.
While we are here, lets talk about one of the problems we had at the end of last week. We had problems with two deliveries being delayed, and as is the way, these were with new customers, who have little experience of our, usually, impeccable delivery service. These deliveries were made, one first thing the next morning, and one later that afternoon, which is certainly not ideal, but luckily for us, and our customers, our eco delivery boxes (with their fleece liners) have been tested to keep produce at a safe temperature for up to 48 hours. In fact, the manufacturers of the liners purport that they can do the job up to 72 hours, so there is no cause for alarm there. That being said, we know it's not ideal, and delivery delays can be disappointing for customers, but it is really beyond our control and as you are all aware, these are trying times for all of us. Especially workers and delivery drivers who are putting their health on the line to make sure we can all get the things we need for ourselves and our families. Please try and be understanding, as I'm sure you can imagine, they, like us, are seriously snowed under at the moment, and are struggling at times.
With all that in mind, we are taking the chance to let you know that we currently cannot guarantee all orders will make it to you within 24 hours, and, even though our packaging is designed to keep deliveries cool for up to 48 hours, as a precaution, we will be popping a few extra gel packs in to each order. Just for our customers peace of mind, and to make doubly sure no one has a problem.
Thanks again for all of your support, and messages of thanks and kindness during these times, they really are much appreciated, and have been giving us a genuine boost during stressful moments.
Matt and the team