This Privacy Policy describes how TruBytes Delivery Date Picker (the “App”), developed by TruBytes (“we”, “us”, or “our”), collects, uses, and protects information when installed and used by Shopify merchants.
This policy applies only to the TruBytes Delivery Date Picker app and not to the TruBytes website or any other services.
1. Information We Collect
When you install and use the App, we may collect and store the following information:
Merchant & Store Data
Shopify store domain
Store settings and configuration data
Session and authentication data (stored securely using Prisma)
Order & Delivery Data
Order IDs
Selected delivery dates
Delivery methods (shipping, local delivery, collection)
Delivery notes entered by customers
Delivery trends and aggregated reporting data
Customer Data
Customer display name (as provided by Shopify)
Delivery date selections associated with an order
We do not collect customer email addresses, payment details, or full delivery addresses.
2. How We Use Your Data
We use the collected data strictly to provide and operate the App’s functionality, including:
Allowing customers to select delivery dates before checkout
Enforcing delivery limits, lead times, and availability rules
Displaying delivery options and countdown timers
Generating delivery trends and reports for merchants
Maintaining secure app sessions and authentication
We do not use this data for advertising, profiling, or resale.
3. Data Storage & Security
App configuration, delivery data, and trends are stored using Shopify metafields
Session and authentication data are stored securely in a Prisma-managed database
Reasonable technical and organisational measures are used to protect data from unauthorised access
4. Data Sharing & Third Parties
We do not sell, rent, or share merchant or customer data with third parties.
The App may optionally load Mapbox to display location maps for delivery or collection selection. When used, Mapbox may receive limited location information (such as a postcode entered by the customer) solely to render the map. No personal customer data is shared with Mapbox.
5. Data Retention & Deletion
All App-related data stored by TruBytes is deleted when the App is uninstalled
Merchants may request data deletion at any time by contacting us
Shopify metafield data can also be removed directly by the merchant
6. Merchant Rights (GDPR)
Under UK and EU data protection laws, merchants have the right to:
Access the data we hold about their store
Request correction or deletion of data
Withdraw consent by uninstalling the App
Requests can be made using the contact details below.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to the App or legal requirements. Any updates will be posted on this page.
8. Contact Information
If you have questions about this Privacy Policy or wish to request data access or deletion, please contact:
